Responsible Gaming Guidelines
Gaming should be enjoyable entertainment, never a source of financial or emotional stress. We're committed to helping you maintain healthy gaming habits and providing support when you need it most.
Principles of Safe Gaming
Set Time Limits
Decide how long you want to play before you start. Set an alarm and stick to it. Gaming should never interfere with work, family, or other important activities.
Budget Your Money
Only gamble with money you can afford to lose. Set a strict budget and never chase losses. Think of gambling as paying for entertainment, not as a way to make money.
Take Regular Breaks
Step away from gaming regularly. Use this time to assess your mood, spending, and whether you're still having fun. If you're frustrated or trying to win back losses, it's time to stop.
Never Gamble When Upset
Don't use gambling to escape problems or negative emotions. Gaming should only be done when you're in a positive mindset and making clear-headed decisions.
Keep It Social
Gaming should be social and fun. If you find yourself hiding your gambling from friends and family, or lying about your spending, it may be time to seek help.
Know the Odds
Understand that the house always has an edge. Casinos are businesses designed to make profit. Don't expect to win, and celebrate any wins as bonus entertainment.
Need Immediate Help?
If you're concerned about your gambling habits, professional support is available 24/7
Get Help from Certified Professionals
These organizations provide free, confidential support for gambling problems. All services are available 24/7 and staffed by trained professionals.
Phone: 0808 8020 133 (Free from UK landlines and mobiles)
Website: www.gamcare.org.uk
Services: Live chat, email support, face-to-face counseling, support groups
Availability: 24/7 helpline and live chat support
GamCare provides information, advice, support and counselling for the prevention and treatment of problem gambling.
Website: www.gambleaware.org
Services: Information, self-help tools, treatment finder, research
Focus: Education, prevention, and treatment funding
Resources: Interactive tools, budget calculators, reality check apps
BeGambleAware is the leading charity in Britain committed to minimising gambling-related harm.
Website: www.gamstop.co.uk
Service: Free self-exclusion from all UK licensed gambling sites
Duration: 6 months, 1 year, or 5 years
Coverage: All UK Gambling Commission licensed operators
GamStop is a free service that lets you put controls in place to restrict your online gambling. Once you've set up these controls, all the gambling companies licensed in Great Britain have to abide by your decision.