DATA PROTECTION

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use Fortune Stake Casino Casino Portal.

Last Updated: October, 2025

This privacy policy complies with GDPR and UK Data Protection Act 2018. We may update this policy to reflect changes in our practices or legal requirements.

1. Information We Collect

Personal Information You Provide

When you use our Service, we may collect the following personal information:

Name, email address, and contact information
Date of birth for age verification purposes
Country of residence for regulatory compliance
Account credentials (username and encrypted password)
Communication preferences and marketing consent
Support inquiries and correspondence with our team

Automatically Collected Information

We automatically collect certain information when you visit our website:

IP address and approximate location
Browser type, version, and operating system
Device information and screen resolution
Pages visited, time spent, and referral sources
Cookies and similar tracking technologies
Website usage patterns and preferences

2. How We Use Your Information

We use your personal information for the following purposes:

Service Provision

Create and manage your user account
Provide personalized casino recommendations
Process affiliate referrals and track conversions
Deliver customer support and respond to inquiries
Ensure compliance with age and jurisdiction requirements

Communication and Marketing

Send account-related notifications and updates
Deliver promotional offers and casino bonuses (with consent)
Provide responsible gaming resources and support
Share important policy or service changes

Legal and Security

Comply with legal obligations and regulatory requirements
Prevent fraud, abuse, and unauthorized access
Enforce our terms of service and user agreements
Protect the rights and safety of our users and business

3. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

Contractual Necessity

Processing required to provide our services, manage your account, and fulfill our contractual obligations to you.

Legitimate Interest

Improving our services, preventing fraud, and conducting business operations that benefit both parties.

Legal Compliance

Meeting regulatory requirements, age verification, and compliance with gambling laws and regulations.

Consent

Marketing communications, non-essential cookies, and other processing activities requiring explicit consent.

4. Information Sharing and Disclosure

We may share your information in the following limited circumstances:

Casino Partners

When you sign up with a casino through our referral links, we share necessary information (name, email) to facilitate account creation and bonus delivery. Partners are bound by strict data protection agreements.

Service Providers

We work with trusted third-party providers for hosting, analytics, email delivery, and customer support. These providers access data only as needed to perform their services and are contractually bound to protect your information.

Legal Requirements

We may disclose information when required by law, to respond to legal process, protect our rights, prevent fraud, or ensure the safety of our users and the public.

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owners, subject to the same privacy protections.

Important: We never sell your personal information to third parties for marketing purposes. Any data sharing is done with your consent or as legally required.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze website usage:

Essential Cookies

Required for basic website functionality:

User authentication and session management
Security and fraud prevention
Website preferences and settings

Analytics Cookies

Help us understand website usage:

Page views and user journeys
Popular content and features
Performance optimization data

Marketing Cookies

Used for personalized advertising (with consent):

Targeted promotional content
Affiliate tracking and attribution
Social media integration

Preference Cookies

Remember your choices and settings:

Language and region preferences
Display customizations
Notification settings

Cookie Control: You can manage cookie preferences through your browser settings or our cookie consent banner. Note that disabling essential cookies may affect website functionality.

6. Data Security and Protection

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

256-bit SSL encryption for all data transmission
Secure servers with firewall protection
Regular security audits and vulnerability testing
Encrypted password storage and hashing

Administrative Controls

Staff training on data protection practices
Access controls and role-based permissions
Incident response and breach notification procedures
Regular backup and disaster recovery planning

Data Breach Protocol: In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours as required by GDPR, and provide guidance on protective measures you should take.

7. Your Rights and Choices

Under GDPR and UK data protection laws, you have the following rights:

Access and Portability

Request a copy of your personal data
Download your data in a portable format
Transfer data to another service provider

Correction and Updates

Correct inaccurate personal information
Update outdated or incomplete data
Add missing information to your profile

Deletion and Restriction

Request deletion of your personal data
Restrict processing in certain circumstances
Object to processing for direct marketing

Consent and Objection

Withdraw consent for marketing communications
Object to legitimate interest processing
Opt out of automated decision-making

How to Exercise Your Rights

To exercise any of these rights, contact us at:

Email: privacy@casinohangout.org.com

Subject Line: Data Protection Request

Response Time: Within 30 days of verification

Verification: We may require identity verification for security

8. Data Retention

We retain your personal information for different periods depending on the type of data and purpose:

Account Information

Retained for the duration of your account plus 3 years after closure for legal and tax purposes. You can request earlier deletion subject to legal requirements.

Marketing Data

Kept until you withdraw consent or for 3 years from your last interaction with our marketing communications, whichever comes first.

Support Communications

Support tickets and correspondence are retained for 2 years to help resolve ongoing issues and improve our services.

Legal and Compliance Data

Information required for legal compliance (age verification, affiliate records) is kept for 7 years as required by UK gambling regulations.

Automated Deletion: We have automated systems that delete data when retention periods expire, unless legal holds or ongoing investigations require extended retention.

9. International Data Transfers

We primarily process data within the UK and European Economic Area (EEA). However, some transfers may occur:

Transfer Safeguards

Standard Contractual Clauses approved by the European Commission
Adequacy decisions for countries with equivalent data protection
Binding corporate rules for multinational service providers
Certification schemes and codes of conduct where applicable

Third Country Processing

Data may be processed in the following jurisdictions with appropriate safeguards:

United States (cloud hosting and analytics services)
Canada (customer support and data processing)
Other countries as necessary for service provision

Your Rights: You have the right to obtain information about international transfers and request copies of safeguarding measures we have in place.

10. Children's Privacy

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal information from minors.

Age Verification

All users must confirm they are 18 or older during registration
We may request additional age verification documents
Accounts found to belong to minors are immediately suspended
We report suspected underage gambling to relevant authorities

If We Discover Minor Usage

Immediate account suspension and data deletion
Notification to parents/guardians where possible
Cooperation with authorities as required
Implementation of additional verification measures

Report Concerns: If you believe a minor has accessed our services, please contact us immediately at privacy@casinohangout.org.com.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Notification Process

Material changes will be announced with 30 days advance notice
Updates posted prominently on our website and app
Email notifications to registered users for significant changes
Version history maintained for transparency

Your Options

Review changes before they take effect
Contact us with questions or concerns
Close your account if you disagree with updates
Exercise your data rights under the new policy

Continued Use: By continuing to use our services after policy changes take effect, you agree to the updated terms. If you disagree, please discontinue use and contact us about data deletion.

12. Contact Information and Complaints

For privacy-related questions, concerns, or to exercise your data rights, please contact us:

Privacy Officer